Meta's AI Agent Muse Hands Off Some User Calls to Human Staff
TLDR
Meta's AI-powered Muse agent delegates some user-initiated calls to human staff rather than handling them fully autonomously.
Optimixed Overview
Optimixed's original report on this story.
Per 404 Media, Meta's Muse AI agent—which is designed to make calls on behalf of users—is routing some of those calls to human staff members for execution rather than processing them entirely through artificial intelligence.